A Primer on Natural Language Understanding NLU Technologies

How does natural language understanding NLU work?

how does nlu work

This gives you a better understanding of user intent beyond what you would understand with the typical one-to-five-star rating. As a result, customer service teams and marketing departments can be more strategic in addressing issues and executing campaigns. Chatbots are necessary for customers who want to avoid long wait times on the phone. With NLU (Natural Language Understanding), chatbots can become more conversational and evolve from basic commands and keyword recognition. Over 60% say they would purchase more from companies they felt cared about them.

how does nlu work

Rather than training an AI model to recognize keywords, NLU processes language in the same way that people understand speech — taking grammatical rules, sentence structure, vocabulary, and semantics into account. NLU provides support by understanding customer requests and quickly routing them to the appropriate team member. Because NLU grasps the interpretation and implications of various customer requests, it’s a precious tool for departments such as customer service or IT. It has the potential to not only shorten support cycles but make them more accurate by being able to recommend solutions or identify pressing priorities for department teams.

The purpose of NLU training data

Domain entity extraction involves sequential tagging, where parts of a sentence are extracted and tagged with domain entities. Basically, the machine reads and understands the text and “learns” the user’s intent based on grammar, context, and sentiment. NLU enables computers to understand the sentiments expressed in a natural language used by humans, such as English, French or Mandarin, without the formalized syntax of computer languages.

” would both be examples of training data that you’d put into a different ‘bucket’. That’s because both of those phrases mean the user is wanting to know how much a ride would cost. For example, you might give your taxi chatbot or voicebot a ‘book’ intent if you want to allow your users to book a taxi. It is easy to confuse common terminology in the fast-moving world of machine learning.

NLP vs. NLU: What’s the Difference?

NLU goes a step further by understanding the context and meaning behind the text data, allowing for more advanced applications such as chatbots or virtual assistants. Common devices and platforms where NLU is used to communicate https://www.metadialog.com/ with users include smartphones, home assistants, and chatbots. These systems can perform tasks such as scheduling appointments, answering customer support inquiries, or providing helpful information in a conversational format.

A good rule of thumb is to use the term NLU if you’re just talking about a machine’s ability to understand what we say. Despite all prospects, NLP & NLU have to overcome many difficulties in the future to teach the system not only to understand people but also to interact with them. 5 min read – Learn how to more effectively manage your attack surface to enhance your security posture and reduce the impact of data breaches. 3 min read – IBM aims to help clients transform modern payments architectures and maximize investments while accelerating cloud adoption for the most sensitive data. At its core, a bitcoin (BTC) transaction is the process of transferring a specific amount of bitcoin from one digital… While NLU is still at a relative infancy stage, it is already an exciting component of AI applications and I look forward to where we can take it in the future.

Natural Language Understanding Examples

Not only does this save customer support teams hundreds of hours,it also helps them prioritize urgent tickets. Natural language understanding is the process of identifying the meaning of a text, and it’s becoming more and more critical in business. Natural language understanding software can help you gain a competitive advantage how does nlu work by providing insights into your data that you never had access to before. Our AT team always stays updated with the latest NLU technologies and methodologies advancements. We leverage state-of-the-art NLU models, deep learning techniques, and advanced algorithms to deliver accurate and robust language understanding solutions.

how does nlu work

I would be happy to help you resolve the issue.” This creates a conversation that feels very human but doesn’t have the common limitations humans do. In fact, according to Accenture, 91% of consumers say that relevant offers and recommendations are key factors in their decision to shop with a certain company. NLU software doesn’t have the same limitations humans have when processing large amounts of data.

What Are NLU Techniques?

Answering customer calls and directing them to the correct department or person is an everyday use case for NLUs. Implementing an IVR system allows businesses to handle customer queries 24/7 without hiring additional staff or paying for overtime hours. ATNs and their more general format called “generalized ATNs” continued to be used for a number of years.


It can help with tasks such as automatically extracting information from patient records, understanding doctor’s notes, and helping patients with self-care. This makes companies more efficient and effective while providing a better customer experience. An easier way to describe the differences is that NLP is the study of the structure of a text. In other words, NLU focuses on semantics and the meaning of words, which is essential for the application to generate a meaningful response.

This fascinating AI subfield aims to make machines comprehend text in a way that aligns with human understanding, interpreting context, sentiment, idioms, and humor. This blog post will delve deep into the world of NLU, exploring its working mechanism, importance, applications, and relationship with its parent field, Natural Language Processing (NLP). In both intent and entity recognition, a key aspect is the vocabulary used in processing languages. The system has to be trained on an extensive set of examples to recognize and categorize different types of intents and entities. Additionally, statistical machine learning and deep learning techniques are typically used to improve accuracy and flexibility of the language processing models. In this case, a chatbot developer must provide the machine’s natural language algorithm with intent data.

how does nlu work

In NLU, machine learning models improve over time as they learn to recognize syntax, context, language patterns, unique definitions, sentiment, and intent. On the other hand, NLU is a subset of NLP that specifically focuses on the understanding and interpretation of human language. NLU aims to enable machines to comprehend and derive meaning from natural language inputs. It involves tasks such as semantic analysis, entity recognition, intent detection, and question answering. NLU is concerned with extracting relevant information and understanding the context and intent behind language inputs.

Natural Language Processing & Natural Language Understanding: In-Depth Guide in 2021

Deep learning is a subset of machine learning that uses artificial neural networks for pattern recognition. It allows computers to simulate the thinking of humans by recognizing complex patterns in data and making decisions based on those patterns. In NLU, deep learning algorithms are used to understand the context behind words or sentences.

  • NLU is one of the main subfields of natural language processing (NLP), a field that applies computational linguistics in meaningful and exciting ways.
  • The NLU tech can analyze this data (no matter how many responses you get) and present it to you in a comprehensive way.
  • Overall, NLU technology is set to revolutionize the way businesses handle text data and provide a more personalized and efficient customer experience.
  • Sentiment analysis is the process of determining the emotional tone or opinions expressed in a piece of text, which can be useful in understanding the context or intent behind the words.

John Ball, cognitive scientist and inventor of Patom Theory, supports this assessment. Natural language processing has made inroads for applications to support human productivity in service and ecommerce, but this has largely been made possible by narrowing the scope of the application. There are thousands of ways to request something in a human language that still defies conventional natural language processing. “To have a meaningful conversation with machines is only possible when we match every word to the correct meaning based on the meanings of the other words in the sentence – just like a 3-year-old does without guesswork.” The importance of NLU extends across various industries, including healthcare, finance, e-commerce, education, and more. It empowers machines to understand and interpret human language, leading to improved communication, streamlined processes, and enhanced decision-making.

  • NLU also assists in localization, adapting content to specific cultural and linguistic conventions, and ensuring effective communication across other regions.
  • It could also produce sales letters about specific products based on their attributes.
  • Natural Language Processing is a branch of artificial intelligence that uses machine learning algorithms to help computers understand natural human language.
  • Natural language understanding is a field that involves the application of artificial intelligence techniques to understand human languages.
  • Having support for many languages other than English will help you be more effective at meeting customer expectations.

However, true understanding of natural language is challenging due to the complexity and nuance of human communication. Machine learning approaches, such as deep learning and statistical models, can help overcome these obstacles by analyzing large datasets and finding patterns that aid in interpretation and understanding. Overall, text analysis and sentiment analysis are critical tools utilized in NLU to accurately interpret and understand human language. NLP and NLU are similar but differ in the complexity of the tasks they can perform. NLP focuses on processing and analyzing text data, such as language translation or speech recognition.

how does nlu work

By reviewing comments with negative sentiment, companies are able to identify and address potential problem areas within their products or services more quickly. When considering AI capabilities, many think of natural language processing (NLP) — the process of breaking down language into a format that’s understandable and useful for computers and humans. However, the stage where the computer actually “understands” the information is called natural language understanding (NLU).

11 NLP Use Cases: Putting the Language Comprehension Tech to … – ReadWrite

11 NLP Use Cases: Putting the Language Comprehension Tech to ….

Posted: Mon, 29 May 2023 07:00:00 GMT [source]